Here are our Frequently Asked Questions by tenants.

How do I arrange a viewing?

You can either telephone us on 0114 2660990 or email info@iglooaccommodation.co.uk. Alternatively, you can call into our office to discuss your requirements in more detail. We like to give our current tenants at least 24 hours notice of a planned viewing. Wherever possible we prefer to show the whole group around the properties in one go as this causes less disruption to the current tenants.

Are there any other costs involved?

In addition to rent payments, here is a list of other permitted charges in accordance with the Tenant Fee Act 2019:

Before the tenancy starts you will be required to pay a tenancy deposit of no more than the equivalent of 5 weeks rent. For joint student tenancies, the deposit amount tends to be £200 per person but please check the advert for any variations.

  • Contract amendments made at the tenant’s request which are agreed by the landlord are £50.00 including VAT per variation. This includes changes to occupants, permission for pets to be kept at the property, permission to sub-let, or any other amendment which alters the obligations of the agreement.
  • Rent payments overdue by 14 days or more are subject to interest charges at no more than 3% above the Bank of England’s annual percentage rate for each day that the payment is outstanding.
  • Reasonable costs associated with lost key(s), lock change(s) or security device(s).
  • Contractual damages in the event of the tenant’s default of a tenancy agreement.
  • Any other permitted payments not mentioned above under the Tenant Fees Act 2019 and regulations applicable at the relevant time.
Are utility bills included in the rent?

No, utility bills are not normally included in the rental price (unless otherwise specified). As tenants, you are responsible for the payment of Gas, Electricity, Water, Broadband and TV Licence. Full time students are exempt from Council Tax. There are various companies that offer an inclusive bills package. Please contact our office and we will be able to provide prices and help to set this up.

What do I need to bring with me upon signing?

We will require

  • Student ID Card
  • Passport (right to rent act) if you do not have a passport please contact our office for alternative forms of ID
  • Driving licence
Do I need a guarantor?

A parent or guardian within the UK and over the age of 21 can stand as a guarantor. The guarantor is to cover the tenant should there be any outstanding rent arrears or malicious damage caused by the tenant to the property.

If we sign for a property, and one of our group wants to leave what do we do?

Contracts are legally binding for the full duration of the contract, so you should all be sure of your plans before you sign for a property. Should you wish to leave the property before the end of the contract, you will need to find a suitable replacement tenant who can take on your contractual responsibilities until the end of the contract. If you wish us to re-market the property in attempt to find a suitable replacement then we may agree to do so, but please be aware that this does not mean that you have been released from your responsibilities and does not alter the fact that the rent must be paid in full and on time. Please refer to your agreement for our agency charges.

Does the property have a HMO licence?

Under the new government regulations which came into effect in 2006, all properties inhabited by 5 or more occupants, which have 3 or more habitable storeys must now be ‘licenced’ with the local council. Copies of licences are available upon request from our office once issued by Sheffield City Council.

Do the properties have a gas safety certificate?

Yes all properties have a current Gas Safety Certificate. They are checked annually.

Does the property have an Energy Performance Certificate?

Yes, new government regulations mean that, as of October 2008, every property must have and Energy Performance Certificate. They are available to view on request at our office, or a copy can be sent across via email.

Do we need a parking permit for our car?

To check if your property falls into a permit zone, and how many permits are you allowed, please contact Sheffield City Council Parking Services on 0114 2735469 or visit their website https://www.sheffield.gov.uk/home/parking/apply-parking-permit