Frequently Asked Questions
Please read our F.A.Q.
There will be occasions when something goes wrong in your house, or things get broken and repairs are needed. We do ask that this be advised to us as soon as possible in writing to firstname.lastname@example.org, so we can fully understand the problem and our property management team can immediately track and organise for this to be sorted without unnecessary delay.
For emergencies during office hours please telephone 0114 266 0990 or for emergencies out of hours we can be contacted 24/7 on our dedicated number : 07590 307725.
Please note that an emergency is when the incident is dangerous or life threatening, or may cause serious damage to you, your house or adjoining properties. If we are called out, out of hours, to attend to a non-emergency issue then unfortunately charges may be incurred.